DELIVERY & RETURNS
To return your unworn Via Pampa glasses, Sunglasses and Optical Frames, please follow these simple steps:
1. Please email firstname.lastname@example.org within 7 days of receiving your order and whether a refund or exchange is required. Please detail the item you wish to return, adding a brief note as to why you are returning.
2. Following confirmation of receipt of your email from our Customer Services, you then have 30 days to return the item(s) to us.
3. Via Pampa is not responsible for any damage occurred to the item during return postage and it is advisable to ensure adequate, protective packing is used. All return and exchanges to be posted with the original order confirmation form.
4. Please bear in mind that if you return items for reasons other than defect in the goods, you will be required to pay for the return of the item to us (except for UK customers). Defective items do not include the wrong choice of frame, size, colour or lenses.
5. The Via Pampa return address is:
Via Pampa Limited
126 Shakespeare road
6. Refunds will be credited to the PayPal account used to make the original purchase. Returns/exchanges will be processed within 3-5 business days upon item being received.