In this section you will find the most frequently asked questions. If you need further assistance you can email us at info@viapampa.co.uk.

Choosing your Glasses

1. WHAT IS A DIOPTRE?

A dioptre is the unit of measurement which indicates the optical power of a lens or curved mirror. In order to know which dioptre to choose, please refer to our printable A4 Reading Test.

2. ARE ALL THE FRAME SHAPES UNIVERSAL?

Our approach is that our shapes are genderless because we don’t think we should determine who should wear what. That’s up to you! Photos of models wearing our glasses are only to be used as a reference.

3. HOW DO I KNOW THE FRAME I CHOOSE IS THE RIGHT SIZE FOR ME?

On each of our product pages you can see the specific dimensions of that frame, specifically the lens width, the bridge (over the nose) and the sides (arms, temples) length. This is standard specification and if you already own a frame you might want to look at the numbers inside of the arms to check if they are similar (don’t need to be exact) to the new frame.

4. WHAT CAN I DO IF MY GLASSES FEEL A BIT WIDE?

We use genuine acetate as the front of all our frames. In some case, sides (arms, temples) are in stainless steel. In both cases, these can be adjusted in order to improve the fitting. The quickest option to adjust your frame is to head to your local optician who will probably agree to do this for free (but not always). If this is not possible for you, please send us an email to info@viapampa.co.uk and we will call you to give you some useful advice on how to do this yourself.

1. WHAT IS A DIOPTRE?

A dioptre is the unit of measurement which indicates the optical power of a lens or curved mirror. In order to know which dioptre to choose, please refer to our printable A4 Reading Test.

2. ARE ALL THE FRAME SHAPES UNIVERSAL?

Our approach is that our shapes are genderless because we don’t think we should determine who should wear what. That’s up to you! Photos of models wearing our glasses are only to be used as a reference.

3. HOW DO I KNOW THE FRAME I CHOOSE IS THE RIGHT SIZE FOR ME?

On each of our product pages you can see the specific dimensions of that frame, specifically the lens width, the bridge (over the nose) and the sides (arms, temples) length. This is standard specification and if you already own a frame you might want to look at the numbers inside of the arms to check if they are similar (don’t need to be exact) to the new frame.

4. WHAT CAN I DO IF MY GLASSES FEEL A BIT WIDE?

We use genuine acetate as the front of all our frames. In some case, sides (arms, temples) are in stainless steel. In both cases, these can be adjusted in order to improve the fitting. The quickest option to adjust your frame is to head to your local optician who will probably agree to do this for free (but not always). If this is not possible for you, please send us an email to info@viapampa.co.uk and we will call you to give you some useful advice on how to do this yourself.

Placing an Order

5. CAN I ORDER A FRAME ON ITS OWN WITH NO LENSES?

Our Reading Glasses and Sunglasses all come with lenses so it’s not possible to order without them. Although you or an optician (they will not always agree) can easily fit additional lenses, you will lose the Via Pampa guarantee as the initial product would have been altered.  However, if you have ordered one of our Via Pampa Originals optical frames, these only come with demonstration lenses (demo lens) which are meant to be removed (preferable by your local optician) in order to mount your prescription lenses.

6. CAN I ORDER LENSES THAT ARE ADAPTED TO MY PRESCRIPTION?

No, only opticians can deliver lenses that are adapted to your specific prescription. You can, however, use our frames (from our Reading Glasses collection, Sunglasses or Via Pampa originals) to mount lenses to your specific eyesight. An optician can do this for you, although some might not agree or will charge.

7. CAN I ORDER OVER THE PHONE?

Yes, please send us an email to info@viapampa.co.uk with your contact details including your phone number and we will call you back.

5. CAN I ORDER A FRAME ON ITS OWN WITH NO LENSES?

Our Reading Glasses and Sunglasses all come with lenses so it’s not possible to order without them. Although you or an optician (they will not always agree) can easily fit additional lenses, you will lose the Via Pampa guarantee as the initial product would have been altered.  However, if you have ordered one of our Via Pampa Originals optical frames, these only come with demonstration lenses (demo lens) which are meant to be removed (preferable by your local optician) in order to mount your prescription lenses.

6. CAN I ORDER LENSES THAT ARE ADAPTED TO MY PRESCRIPTION?

No, only opticians can deliver lenses that are adapted to your specific prescription. You can, however, use our frames (from our Reading Glasses collection, Sunglasses or Via Pampa originals) to mount lenses to your specific eyesight. An optician can do this for you, although some might not agree or will charge.

7. CAN I ORDER OVER THE PHONE?

Yes, please send us an email to info@viapampa.co.uk with your contact details including your phone number and we will call you back.

Payments

8. WHICH PAYMENT OPTIONS ARE AVAILABLE?

You’ll be happy to hear that Via Pampa accepts multiple payment methods. We currently accept PayPal and all major cards like Visa, Mastercard, Amex and others, all secured by Stripe.

Delivery & Returns

9. DO YOU SHIP TO MY COUNTRY?

We deliver all over the world except for USA, Canada and Brazil.

10. ARE SHIPPING COSTS INCLUDED IN THE PRICE?

Shipping costs are included in all orders going to the UK and Europe. However, for orders going to other countries, a flat fee of £5 (Standard shipping) or £9 (tracked and signed) will be apply.

For more information related to shipping costs please see our delivery and returns policy

9. DO YOU SHIP TO MY COUNTRY?

We deliver all over the world except for USA, Canada and Brazil.

10. ARE SHIPPING COSTS INCLUDED IN THE PRICE?

Shipping costs are included in all orders going to the UK and Europe. However, for orders going to other countries, a flat fee of £5 (Standard shipping) or £9 (tracked and signed) will be apply.

For more information related to shipping costs please see our delivery and returns policy

11. CAN I RETURN MY ORDER?

Yes, you can return or request an exchange of your order. Please see our delivery and returns policy for terms and conditions. 

12. DO I HAVE TO PAY TO RETURN MY ORDER?

If you are returning your order due to a product defect, then we will pay for the shipping. However, you will be required to pay for the return of the item/s if the reason is not related to a default in the product. Please see our delivery and returns policy to learn more about the terms and conditions of returns and refunds.

11. CAN I RETURN MY ORDER?

Yes, you can return or request an exchange of your order. Please see our delivery and returns policy for terms and conditions. 

12. DO I HAVE TO PAY TO RETURN MY ORDER?

If you are returning your order due to a product defect, then we will pay for the shipping. However, you will be required to pay for the return of the item/s if the reason is not related to a default in the product. Please see our delivery and returns policy to learn more about the terms and conditions of returns and refunds.

Anything else?

If you are unable to find the answer to your questions here, please email at info@viapampa.co.uk and we’ll happily reply in 1-2 working days.